Overworked and tired staff will always have difficulty being on top of their game.  Technology simplifies restaurant operations so employees can focus more on guest experience and less on the tactical side of the job.  QSR Automations’ ConnectSmart^® platform addresses major kitchen pain points and can equip your business with extremely useful tools.  The platform helps optimize your kitchen with a digital recipe book, which streamlines back-of-house operations.

It Starts at the Front Door

ConnectSmart^® Host takes the pressure off of FOH staff by managing reservations and giving accurate wait times.  Employees focus on providing guests with warm greetings and offer real-time status updates with these tools.  The platform also allows for two-way SMS texting between the host and guests, preventing the host stand from being crowded.

Maintain Your Kitchen’s Heart Health

Even superb service can’t make up for a bad meal, unfortunately.  Ensure you don’t skip a beat with ConnectSmart^® Kitchen and ConnectSmart^® Recipes, and take the guesswork out of preparing and managing orders.  Don’t rethink an entire cooking process to accommodate guests, and implement ConnectSmart^® Recipes to track nutrition and allergy information effortlessly.  It’s a digital recipe book that updates as your menu changes, so your staff can quickly learn the menu and have refreshers.  Create a consistent dining experience for your guests with these tools.  ConnectSmart^® Kitchen optimizes workflows with order routing and capacity management, and it prioritizes incoming orders to keep wait times to a minimum.

Find Long-Term Solutions to Complaints

It’s easy to address a guest’s frustration by offering a free dessert and comped meal, but this isn’t a good long-term solution.  Preventing the same issue from happening in the future is the goal.  Responding to feedback is critical in customer service, but no number of desserts or apologies can make customers return if nothing is fixed.

ConnectSmart^® Insights leads to quicker, smarter decisions for your business in solving pain points and preventing issues from arising.  Combining real-time data and historical analytics creates confidence in stakeholders.  Identify underperforming locations, increase profitability, and discover the root of problems.  Implement ConnectSmart^® Insights and rid your business of customer dissatisfaction and staff frustrations.

Learn more about how ConnectSmart^® will be the best thing you ever do for your staff, visit www.qsrautomations.com.

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About the Author

As Marketing Coordinator for QSR Automations, Alexa Glass is establishing her roots in the world of Marketing. After interning for months with QSR Automations, she assumed her full-time position upon her college graduation. Alexa has a Bachelor of Arts in Design Arts Technology and Business Administration from Bellarmine University in Louisville, KY. When she is not designing and formatting for QSR, you can find her drawing, listening to music, and playing with her dogs, Chonk and Buck.

The post Happy Staff, Happy Guests appeared first on QSR Automations | The Global Leader in Restaurant Technology.

This is why Google is such a strong collaborative partner for us, as we’re very much speaking the same language. We’re committed to working hand-in-hand with restaurant operators to create the ultimate guest experience. This is driven by our passion to ensure a restaurant’s operation works smarter, through the use of truly creative and innovative technology solutions.

Joining forces with Google  

In 2018, we cleverly integrated with the ‘Reserve with Google’ platform, with the sole purpose of allowing more restaurants to expand their reach to hungry diners. This has resulted in more bookings for restaurants and more tables being filled efficiently and effectively. For over five years now, our ConnectSmart® Host technology has been seamlessly seating over two million guests per day. Our integration with Google simplifies the path between internet searches for your restaurant and your guests finding a seat – it really is that simple. 

Introducing ‘Reserve with Google’

In 2017 Google launched the ‘Reserve with Google’ program, with the aim of enabling consumers or fans of a particular restaurant via Google Search and Maps to quickly and easily see their options to ‘reserve a table’. The platform enables guests to view a restaurant’s availability and at the click of a button, complete a reservation which goes directly into a restaurant’s diary. Diners can also view business hours, menus, photos, takeout and delivery options, together with reviews within the restaurant’s business profile. 

What about my walk-in customers or those I can’t accommodate at time of booking?

This is the genius part of our partnership with Google. So, a guest hasn’t made a reservation, walks into your restaurant hungry and wants to eat. Human nature – we all do it! What if your guests preferred dining time simply isn’t available?  Our ConnectSmart® Host technology can immediately put them in line on a waitlist, irrespective of being at home or in your restaurant, while also being integrated with Google. Utter genius! What does this mean for you as a restaurateur? Lack of lost footfall through unavailability and most-importantly much needed revenue in the current economic crisis. Let’s also not forget regular customers with an expectation in this equation.  

Our technology will seamlessly add them to a waitlist. The guest receives accurate wait time quotes based on what’s happening at the restaurant and at that given moment – it’s live to the second. By utilizing SMS text notifications, guests are no longer restricted to the restaurant space, they can go about their lives free in the knowledge they’ve secured their booking with you and will be notified when their table is ready. 

Tell me the facts as a restaurant business – why should I choose your partnership?

It’s a fact, Google is the most utilized search engine and according to the latest statistics from Fitsmallbusiness.com, and as of August 2022, an impressive 92.70% of all searches globally happen on the Google platform. Additionally, integrating with Google puts our ConnectSmart® Host technology in front of 90% of internet search traffic. This reach dramatically increases the possibility that customers will not only find your business but also engage with it through that same ease of service. 

Is this a worthy partnership? Absolutely yes! Why? Because what QSR Automations and Google are bringing to the party is a way for restaurants to continue to innovate together, with driving that all-important footfall and revenue at a time when it is much needed for the restaurant industry worldwide. 
If you are an existing ConnectSmart® Host customer interested in driving further footfall to your business through our integration with the Reserve with Google platform, contact your account manager. Not a ConnectSmart® Host customer? No problem, we can set you up in no time and integrate you to the Reserve with Google platform. Simply contact us at sales@qsrautomations.com.

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About the Author

Jennifer Karpinksy develops processes for ensuring QSR Automations’ consumer network and partner success. Her job comprises a lot of functions, from managing data integrity to planning for future business needs, but our clients and partners know her as the main point of contact at QSR Automations. Jennifer is a veteran in the restaurant industry with over 20 years of experience. Outside of work, she spends time as a self-proclaimed amateur designer, decorating and renovating houses.

The post We Teamed Up with Google to Drive Footfall & Revenue for Your Restaurant appeared first on QSR Automations | The Global Leader in Restaurant Technology.

A recent survey, which polled 800 US workers in the food and restaurant industry, found that nearly one in four restaurant workers plans to leave the service industry in the next year. While pay was predictable listed as a key reason in this decision, several other tougher-to-measure factors emerged, including burnout, stress, and general unhappiness.

Technology can play a key part in managing employees’ stress level. QSR Automations’ revolutionary ConnectSmart® platform offers practical solutions to alleviate the biggest headaches felt by service workers, from the back of house, all the way to the hostess stand and beyond.

ConnectSmart® Kitchen

• Cut waste and help reduce margin of error by utilizing tagging capabilities to label items that have been prepped or bagged for orders.
• Bin Management is a product projection and forecasting module that can be added onto ConnectSmart® Kitchen.  This helps restaurants increase their speed of service by reminding team members what to cook, when to cook it, and how much to make of each item while tracking usage to maintain product quality.
• Friction between front-of-house and back-of-house staff is reduced with ConnectSmart® Kitchen’s order accuracy and delivery timing capabilities. Fewer guest complaints makes everyone’s shift run more smoothly.
• The ConnectSmart® Recipe function ensures even the newest employees can execute at a high level, without leaning on more seasoned employees to train, correct, or pick up the slack.

ConnectSmart® Host

• Keep servers from becoming overburdened by too many guests with the  intuitive ConnectSmart® Host feature, which provides the front-of-house with a clear view of restaurant capacity and accurate wait times to help them seat guests seamlessly.
• With access to real-time restaurant analytics, you can react on the fly and view historical data to identify trends in your restaurant.  This data provides your diners and delivery and online ordering partners to-the-minute order status updates.
• ConnectSmart® Host can provide users with immediate status of every table in the restaurant. Knowing when tables are dirty and need to be tended to or when they have cleared and are ready for the next guest greatly reduces the amount of time that tables sit empty, thereby increasing sales through more table turns. These time savings in conjunction with reduced kitchen ticket times can really impact the number of guests a restaurant can serve during a busy shift. 

Implementing technology like the ConnectSmart® Platform can help minimize employee turnover and ensure consistent process to combat disruption. Streamlined practices create fewer hurdles, which results in happier employees, a prepared kitchen, and satisfied guests.

Want to learn more about how QSR Automations’ innovative technology can improve employee satisfaction in your restaurant? Talk with a specialist at sales@qsrautomations.com or (855)980-7328.

Subscribe to the blog for more interesting restaurant content!

About the Author

As Marketing Coordinator for QSR Automations, Alexa Glass is establishing her roots in the world of Marketing. After interning for months with QSR Automations, she assumed her full-time position upon her college graduation. Alexa has a Bachelor of Arts in Design Arts Technology and Business Administration from Bellarmine University in Louisville, KY. When she is not designing and formatting for QSR, you can find her drawing, listening to music, and playing with her dogs, Chonk and Buck.

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The post Culture Counts: Leveraging Technology to Improve Employee Satisfaction appeared first on QSR Automations | The Global Leader in Restaurant Technology.